This privacy policy outlines how Levicon Go (operated by LEVICON INDIA SYSTEM PRIVATE LIMITED) collects, uses, stores, and protects any information you provide while using our mobile application or website.
Your privacy matters to LEVICON INDIA SYSTEM PRIVATE LIMITED (“Company”, “Levicon Go”, “we”, “us”, or “our”). This Privacy Policy (“Policy”) describes our practices regarding the collection, use, disclosure, and protection of your information when you use our platform, including the Levicon Go app for customers and driver partners.
By using the Levicon Go platform and our services, you agree to the terms of this Policy. If you do not agree, please do not use our platform.
What We Collect
We may collect the following information:
- Name, contact number, and email address
- Demographic details such as address, PIN code, preferences, and interests
- Device data, login credentials, and location information
- Billing information, payment history, and invoices
- Feedback and survey responses
- Installed app data (for fraud prevention and optimization)
For Driver Partners, we may additionally collect:
- Profile picture, government-issued ID documents, and KYC details
- Driving license, registration certificate, insurance, and bank account information
- Background verification, vehicle health documentation
- Real-time location, call/SMS data while on duty
- Contact list access (only when explicitly shared for referral programs)
We only collect data essential for delivering a safe, secure, and efficient experience on the Levicon Go platform.
How We Use the Information
We collect and use your information for purposes including:
- Providing and improving our logistics and delivery services
- Internal record keeping and compliance with applicable laws
- Promoting offers, sending updates via SMS, email, or calls (with opt-out options)
- Customizing app experience and supporting customer service needs
- Performing identity verification, fraud detection, and risk assessment
You may opt out of promotional communications at any time by adjusting preferences in the app or by contacting support.
Security
We are committed to ensuring the security of your data. Suitable physical, electronic, and managerial procedures are in place to safeguard and secure the information we collect. We retain your information only as long as necessary for the purpose it was collected or as required under applicable Indian laws.
Disclosure of Information
We may share certain personal information with authorized third-party service providers:
- For enabling app personalization and smoother user experience
- To conduct behavioral analytics and detect fraudulent activities
- For customer support, account verification, and legal compliance
We do not sell, rent, or trade your personal information. Your data may only be shared when required by law or when you provide explicit consent.
Location Data
Levicon Go collects location data from users’ devices while the app is running in the foreground. For driver partners, location data is collected during the entire duration of the trip and linked to the customer account to enable pickup coordination, safety, and post-delivery documentation. Driver partners must enable location access for the app to function as intended.
Account Deletion
You can delete your Levicon Go account at any time by:
- Opening the Levicon Go app
- Navigating to the Profile section
- Selecting the Delete Account option
Your data will be deleted from our systems in accordance with applicable laws and internal policies.
Your Rights
You may request access to the personal information we hold about you under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. You may also request corrections, updates, or deletion of your data.
To make such requests or withdraw your consent for data use, please contact us at the details provided below.
Changes to this Policy
We may update this Policy from time to time. The current version is effective as of May 27, 2025. Please check this page periodically for updates.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may reach out to us:
Grievance Officer
LEVICON INDIA SYSTEM PRIVATE LIMITED
Ashoka Gardens, 13-B1 Floor, DhootPapeshwar Premises,
Panvel, Raigad, Maharashtra – 410206
Email: support@levicongo.in (replace if different)